Avaya launched Avaya OneCloud for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud to Salesforce Service Cloud, enabling AI and voice benefits that offer more customer service experiences. A new Service Cloud integration brings together voice, digital channels and customer insights into one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud with the Service Cloud Voice offer for Partner Telephony, creating a unified agent … More
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Source: help net security.com